Privacy Policy for Elearner Plus

Last updated: October 11, 2025

Elearner Plus (“we,” “our,” “us”) operates the Elearner Plus mobile app and the Elearner Plus website (collectively referred to as the “Service”). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.

1. Information We Collect

We collect only the information necessary to provide our learning services effectively and securely:

• Account Information: When you create an account, we may collect your name, username, email address, and password. Users can also create an account using only a username and password. Account management is handled securely through our WooCommerce system.
• Purchases: If you make a purchase through the app or website, your payment information is processed securely by trusted third-party payment gateways (e.g., Stripe, PayPal). We do not store your full payment details on our servers.
• Notifications: The app may request permission to send push notifications for updates, course reminders, or important announcements. This is optional and can be managed in your device settings.
• Language Preferences: We support multiple languages (such as English, French, and Creole) to help users access our content in their preferred language.

We do not collect analytics data, advertising identifiers, crash logs, or background location data.

2. How We Use Your Information

• To create and manage your account
• To process purchases and deliver course content
• To send account-related notifications (if enabled)
• To provide multilingual learning experiences
• To respond to customer inquiries and technical support requests

We do not sell, rent, or share your information with any third parties for marketing or advertising purposes.

3. Data Handling and Storage

Your information is securely stored on our servers and protected by industry-standard security measures including SSL encryption, password protection, and secure backups. We retain your information only as long as necessary to provide our services or comply with applicable legal requirements.

4. Data Sharing and Disclosure

We may share limited information only in the following cases:

• Service Providers: To facilitate technical operations, hosting, and payment processing. These providers are bound by strict confidentiality obligations.
• Legal Requirements: If required by law, regulation, or a valid government request.

We do not share user information with advertisers, analytics companies, or unrelated third parties.

5. User Controls and Choices

• You may edit or delete your account information at any time by logging into your profile.
• You can disable notifications through your device settings.
• You can request full account deletion by contacting us at support@elearnerplus.net.

6. Children’s Privacy

Our app and website are not intended for children under the age of 13 (or the age of consent in your region). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

7. Security

We employ administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. However, no system is completely secure. By using our services, you acknowledge that you understand and accept this risk.

8. International Users

Our Service is accessible globally and offers content in multiple languages. By using the Service, you consent to your data being processed in accordance with this Privacy Policy, regardless of where you are located.

9. Links to Other Websites

Our website or app may contain links to external sites (e.g., payment processors or partner institutions). We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website and in the mobile app. The “Last updated” date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Elearner Plus
Email: support@elearnerplus.net
Website: https://elearnerplus.net