Privacy & Data

Privacy Policy

This Privacy Policy explains how Elearner Plus collects, uses, shares, and protects your information when you use our mobile application and related services (the “Service”).

Effective date
February 9, 2026
Contact
support@elearnerplus.net

By using Elearner Plus, you agree to the practices described in this Privacy Policy.

1) Information We Collect

A. Information you provide

  • Account info: name (optional), email address, phone number, password (handled securely by our authentication provider).
  • Profile details (optional): language preference, avatar (if you add one), other settings you choose.
  • Support messages: information you include when you contact us.

B. Information created while you use the app

  • Learning activity: lessons started, lessons completed, quiz answers/scores, completion dates, progress and practice history.
  • App preferences: language selection, notification preferences.

C. Purchases and subscriptions (In-App Purchases)

When you buy content or premium access, the transaction is processed by Apple App Store or Google Play. We may receive:

  • Purchase status (successful/failed)
  • Product identifier (SKU)
  • Transaction/receipt information needed to validate the purchase

We do not receive your full payment card details.

D. Ads and analytics (if enabled)

If we show ads, third-party ad networks (such as Google AdMob) may collect device identifiers (ad ID), IP address (general location), and ad interaction/performance data. We may also use analytics to understand app usage (screens visited, crash reports).

E. SMS (if you enable phone/SMS features)

If we send SMS (verification codes or account notifications), we may process your phone number, delivery status, and timestamps. SMS may be delivered through Twilio or another messaging provider.

F. Automatically collected technical data

  • Device info (model, OS version), app version, language, time zone
  • Log data (IP address, timestamps, error logs, device identifiers)
  • Crash diagnostics and performance data

2) How We Use Your Information

  • Create and manage your account and sign-in sessions
  • Deliver practice content, quizzes, and progress tracking
  • Process and validate in-app purchases
  • Provide customer support and respond to requests
  • Improve performance, features, and user experience
  • Detect and prevent fraud, abuse, and unauthorized access
  • Comply with legal obligations

3) Legal Bases (for users in certain regions)

  • Contract: to provide the Service you request
  • Legitimate interests: app security, preventing fraud, improving the Service
  • Consent: for optional features like marketing notifications (if any)
  • Legal obligations: tax, compliance, or regulatory requirements

4) How We Share Your Information

We do not sell your personal information.

  • Service providers (hosting, database, authentication, email/SMS delivery, analytics) that help run the app.
  • Payment platforms: Apple and Google to complete purchases and provide receipts/validation.
  • Advertising partners: Google AdMob (if ads are enabled).
  • Legal and safety: if required by law or to protect users and our rights.

We only share what is necessary to provide the Service.

5) Data Retention

  • Account data: kept while your account is active; if you delete your account, we delete or anonymize data unless legally required to keep it.
  • Purchase records: retained for compliance, fraud prevention, and restoring purchases.
  • Logs/analytics: retained for a limited period for security and performance.

6) Your Rights and Choices

  • Access, update, or correct your information
  • Request deletion of your account and associated data
  • Object to or restrict certain processing (where applicable)
  • Withdraw consent (where applicable)

How to request deletion

Contact us at support@elearnerplus.net with the subject “Account Deletion – Elearner Plus”.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect data. No system is 100% secure, but we work to prevent unauthorized access, misuse, or loss.

8) Children’s Privacy

Elearner Plus is intended for users 16+ (or the minimum legal age in your region). We do not knowingly collect personal information from children under the applicable age. If you believe a child provided data, contact us and we will delete it.

9) International Data Transfers

Your data may be processed in countries other than where you live (for example, where our service providers operate). We use safeguards required by law where applicable.

10) Third-Party Links and Services

The Service may link to third-party websites or services (e.g., Apple, Google, ad networks). Their privacy practices are governed by their own policies.

11) Changes to This Policy

We may update this Privacy Policy. If changes are significant, we’ll notify you in the app or by other reasonable means. The “Effective date” will be updated.

12) Contact Us

If you have questions about this Privacy Policy, contact: support@elearnerplus.net — www.elearnerplus.net